Delivery Fee Responsibility & Payment Timing
- In-Clinic Collection: Free of charge at Commerce House Mezzanine 1, Moi Avenue.
- External Deliveries: All dispatch services outside our clinic (including local riders, regional shuttle parcels, and courier networks) are subject to the respective courier independent terms, schedules, and fee structures. The customer is responsible for courier charges according to the courier payment rules (whether required before dispatch or upon collection).
Fulfilment options
Self-Collection at Clinic (Commerce House, CBD)FREE
KSh 0 · Free In-Store Collection · Ready in 1 hour for stock single-vision lenses
Collect directly from our reception desk at Commerce House Mezzanine 1, Moi Avenue during operating hours (Mon-Fri 8:30 AM-6:00 PM, Sat 9:00 AM-4:00 PM).
Doorstep / Upcountry Courier DeliveryCOURIER T&Cs APPLY
Subject to courier rates · Handled directly with the courier/rider · Dispatched after glazing completion
Delivery fees and payment terms are determined by the respective courier policies and handled directly with the courier or rider.
These terms support clear expectations and do not limit rights available under applicable Kenyan consumer and health laws.
